At Plaster Heaven, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website.
1. Information We Collect
When you use our website, create an account, place an order, or contact us, we may collect information such as:
- Name or username
- Email address
- Billing information
- Payment and transaction information
- Account information
- Information you provide when contacting customer support
- Technical information such as IP address, browser type, device information, and website usage data
We only collect information that is reasonably necessary to operate our website and provide our services.
2. How We Use Your Information
We may use your information to:
- Process and manage orders 🛒
- Provide access to purchased digital content
- Create and manage customer accounts
- Process payments
- Send important information about your orders or account
- Respond to customer support requests
- Improve our website and services
- Prevent fraud, abuse, and unauthorized activity
- Comply with applicable legal obligations
3. Payments
Payments may be processed by third-party payment providers. We do not normally store your full payment card details on our servers.
Payment providers may process your personal and payment information according to their own privacy policies and terms.
4. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, maintain sessions, remember preferences, improve performance, and understand how visitors use our website.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Customer Accounts
If you create an account on Plaster Heaven, we may store information associated with your account, such as your email address, username, order history, and purchased content.
You are responsible for keeping your account credentials confidential.
6. Digital Purchases
When you purchase digital content from Plaster Heaven, we may retain information necessary to provide access to your purchase and maintain transaction records.
Because digital content may be delivered immediately after purchase, your statutory cancellation rights may be affected where applicable by law and where you have expressly agreed to immediate digital delivery.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, preventing fraud, resolving disputes, and complying with legal obligations.
8. Data Sharing
We do not sell your personal information.
We may share limited information with trusted third-party service providers when necessary to operate our website and provide our services, including:
- Payment processors
- Website hosting providers
- Website security and fraud-prevention services
- Email and communication services
- Analytics and technical service providers
These providers may process information only as necessary to provide their services or as otherwise permitted by law.
9. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service can guarantee complete security of information transmitted over the Internet.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal data, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Request restriction of certain processing
- Object to certain processing
- Request a copy of your personal information
To exercise your rights, please contact us using the email address below.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service you use.
12. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or privacy practices.
Any changes will be published on this page with an updated date.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Plaster Heaven
📧 admin@plasterheaven.com
Website: plasterheaven.com